Assistant Relationship Manager (ARM) – Ultimate Banking — HF Group (Nairobi)

Assistant Relationship Manager (ARM)

Job Description

The Assistant Relationship Manager (ARM) supports the growth of the assets and liabilities book by establishing new relationships and managing a specific portfolio of high-net-worth customers. This role acts as a deputy to the Relationship Manager, focusing on deposit mobilization, revenue drivers, and ensuring document accuracy. The ARM plays a key role in the mortgage application process, conducting interviews to identify borrowing needs and ensuring all applications meet strict KYC compliance standards.

Key Responsibilities

• Establish new relationships to grow the bank’s assets and liabilities book.
• Manage a customer portfolio (not exceeding 350 clients) with a focus on top-tier satisfaction.
• Drive deposit mobilization and asset growth to increase revenue.
• Review account opening forms and loan applications for KYC compliance.
• Verify data entry against source documents to ensure accuracy in the bank’s systems.
• Analyze mortgage loan applications and identify suitable products for clients.
• Act as a dual custodian to safeguard bank assets and minimize fraud.

Qualifications & Experience

• Bachelor’s degree in a business-related field.
• At least 3 years of experience in the banking industry.
• Strong analytical, negotiation, and report-writing skills.
• Excellent customer experience and active listening abilities.

Method of Application

Apply via: HF Group on www.hfgroup.co.ke