Reservation Manager – Accor (Nairobi)

Reservation Manager

Role Overview

This role is crafted for a revenue-focused hospitality professional with a passion for excellence. As Reservation Manager, you will lead the reservations function, maximize room revenue, and ensure every guest interaction reflects Accor’s commitment to creating memorable experiences.

Key Responsibilities

Revenue & Inventory Management

• Maximize room revenue through effective yield, rate, and inventory management
• Maintain accurate rates, packages, and availability across all systems
• Ensure rate integrity and parity across all distribution channels

Leadership & Collaboration

• Lead, coach, and develop the Reservations team in line with brand standards
• Work closely with Revenue Management on forecasting and pricing strategies
• Coordinate group room blocks and allotments with Sales and Events teams

Systems, Partners & Guest Experience

• Manage CRS/PMS systems and distribution channels
• Maintain strong relationships with distribution partners and OTAs
• Oversee guest communication, upselling, and conversion of inquiries
• Resolve escalated reservation-related guest issues promptly

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality, Business, or related field
• Minimum of 3 years’ experience in hotel reservations, preferably luxury or resort
• Strong knowledge of CRS, PMS, and channel management systems
• Proven leadership or supervisory experience

How to Apply

Apply online via:
👉 Accor on jobs.smartrecruiters.com