Dispatch Officer — Kilimall (Nairobi)

Dispatch Officer

Job Description

The Dispatch Officer is responsible for the critical end-of-day logistics flow at the Sorting Center. This role focuses on the “On Time Arrive” scanning of orders and the systematic sorting of parcels based on address types. The officer ensures that all items are meticulously packed, labeled, and ready for shipping to meet strict daily deadlines. Precision is paramount in this role to maintain zero errors in the dispatch area and ensure that global orders are zoned promptly for the next stage of the delivery cycle.

Key Responsibilities

• Execute “On Time Arrive” scanning for all verified orders by the 17:00 deadline.
• Sort orders accurately into specific address types and Kilimall Stations (KS).
• Ensure all items are professionally packed and labeled for timely shipping.
• Receive and zone global orders to meet strict arrival and processing timelines.
• Maintain a zero-error rate within the NSC dispatch area.
• Manage and adhere to proper usage of sorting center materials.
• Coordinate with verification and loading teams to ensure smooth logistics transitions.

Qualifications & Experience

• Diploma in any related field.
• Proven accuracy in task execution and high attention to detail.
• Ability to work under minimal supervision in a high-pressure environment.
• Added Advantage: Previous experience in warehousing or logistics operations.
• Flexibility to work extended hours or days as required by operational demands.

Method of Application

Interested candidates should send their CV and a compelling cover letter to recruitment@kilimall.com, clearly indicating the job title in the email subject line.

Deadline for applications: 16th March 2025.

Due to the high volume of applications received, only shortlisted candidates will be contacted.