3PL Management Officer (Reverse Courier) — Kilimall (Mombasa)

3PL Management Officer (Reverse Courier)

Job Description

The 3PL Management Officer (Reverse Courier) oversees the reverse logistics flow, ensuring that after-sale orders and returns are collected and processed efficiently. This role focuses on monitoring Third-Party Logistics (3PL) providers to reduce lead times and ensure on-time parcel arrivals at the Sorting Center. The officer is responsible for system processing of returns within 24 hours and coordinating with after-sales teams to resolve any abnormal orders. Strong management of courier behavior and performance is key to maintaining customer trust during the return process.

Key Responsibilities

• Monitor and track 3PL courier performance, progress, and customer approach.
• Reduce lead times through daily follow-up of all dispatched reverse orders.
• Ensure the timely collection and return of after-sale parcels for warehouse processing.
• Perform system processing and scanning of reverse orders within a 24-hour window.
• Prepare processed return orders for handover to the After-sales department.
• Resolve “abnormal” or problematic orders within 48 hours in coordination with couriers.
• Monitor the journey of after-sales items from collection points to the main warehouse.

Qualifications & Experience

• Diploma in any related field.
• Strong understanding of the logistics and transportation industry, including delivery routes.
• Excellent verbal and written communication skills.
• Proven ability to manage 3PL providers and set performance expectations.
• Added Advantage: Direct experience in logistics or reverse courier management.

Method of Application

Interested candidates should send their CV and a compelling cover letter to recruitment@kilimall.com, clearly indicating the job title in the email subject line.

Deadline for applications: 16th March 2025.

Due to the high volume of applications received, only shortlisted candidates will be contacted.