3PL Management (Forwarding Courier) — Kilimall (Mombasa)

3PL Management (Forwarding Courier)

Job Description

The 3PL Management (Forwarding Courier) role focuses on the efficient oversight of forward-moving transactions and 3PL provider performance. The officer is responsible for ensuring on-time deliveries, analyzing delivery data, and managing the documentation for lost or damaged items in transit. By initiating weekly progress monitoring and clearing undelivered tasks, the officer ensures a high standard of service for consumers. The role requires a strategic approach to improving forward logistics and resolving provider-level conflicts.

Key Responsibilities

• Oversee and manage forward logistics transactions to ensure on-time courier delivery.
• Record and update critical data regarding items lost or damaged during transit.
• Initiate and lead weekly performance monitoring meetings with 3PL providers.
• Resolve “abnormal” undelivered tasks within 3 days of assignment.
• Analyze forward service metrics to provide solutions for improving customer experience.
• Manage 3PL relationships, including setting clear performance expectations and resolving conflicts.

Qualifications & Experience

• Diploma in any related field.
• Strong understanding of logistics, transportation, and regional delivery routes.
• Demonstrated ability to lead and manage 3PL providers through feedback and analysis.
• Excellent communication and interpersonal skills.
• Added Advantage: Experience in forwarding logistics or supply chain management.

Method of Application

Interested candidates should send their CV and a compelling cover letter to recruitment@kilimall.com, clearly indicating the job title in the email subject line.

Deadline for applications: 16th March 2025.

Due to the high volume of applications received, only shortlisted candidates will be contacted.