Business Intelligence & Pricing Analyst — Teleperformance Kenya (Nairobi)

Business Intelligence & Pricing Analyst

Job Description

Teleperformance Kenya is seeking a highly analytical Business Intelligence & Pricing Analyst to centralize and revolutionize enterprise reporting. This strategic role serves as the single point of ownership for KPI standardization and data integration across WFM, Finance, and Operations. The analyst will bridge the gap between operational data and financial strategy, leading pricing and financial modeling for new client opportunities to ensure profitable and competitive commercial decisions within the BPO domain.

Key Responsibilities

• Consolidate disparate data from multiple departments into a centralized BI dashboard using Power BI or equivalent tools.
• Design and maintain executive-level data models and dashboards to provide a “single source of truth.”
• Automate recurring reports to eliminate manual Excel-based processes and improve data accuracy.
• Develop complex pricing models for new client opportunities, including FTE-based and transaction-based structures.
• Partner with Sales and WFM to build accurate cost models, projecting margins, shrinkage, and productivity.
• Conduct scenario analysis and sensitivity modeling to assess profitability risks for contract renewals and new bids.

Qualifications & Experience

• Bachelor’s degree in Finance, Statistics, Data Analytics, Economics, or a related field.
• 3 to 6 years of experience in Business Intelligence, Data Analytics, or Financial Analysis.
• Professional experience in a BPO or call center environment is highly preferred.
• Technical mastery of Power BI (or Tableau), SQL, and Advanced Excel (Power Query, Power Pivot).
• Deep understanding of operational KPIs (Service Level, AHT, Shrinkage) and financial metrics (Margin, Contribution).
• Experience in data modeling (star schema, relational models) and ETL processes.

Method of Application