IT Lab Technician Jobs – Zetech University Hiring

Zetech University is seeking three (3) IT Lab Technicians to provide first-line technical support in teaching laboratories in Nairobi. This essential university IT job in Kenya requires a Diploma in Computer Science/Information Technology or a closely related discipline, and a minimum of two (2) years experience. The Technicians will ensure operational readiness by installing/configuring computer systems and software, performing routine maintenance and cable management, resolving hardware, software, and connectivity issues for students/staff, and maintaining accurate records through the asset management and service desk systems.

About Zetech University

Zetech University is committed to providing quality education supported by robust IT infrastructure, particularly in its computer and specialized teaching labs. The IT Lab Technician role is crucial for minimizing downtime, ensuring effective learning environments, and maintaining accurate asset records for compliance and planning.

Role Overview

The IT Lab Technician provides hands-on technical support and administrative rigor for the teaching laboratories. Key duties involve acting as the first-line assistance for troubleshooting hardware/software/login issues, conducting preventive maintenance (cleaning, cable management) to maximize uptime, preparing lab spaces and AV equipment for classes, assisting with software licence audits, and ensuring meticulous record-keeping of assets and consumables in the service desk systems.

Key Responsibilities

• First-Line Support: Provide first-line assistance and resolve common hardware, software, and connectivity issues in teaching laboratories.
• Installation & Maintenance: Assist in installing, configuring, and maintaining computer systems, operating systems, and standard laboratory software.
• Uptime & Readiness: Perform routine checks, cleaning, cable management and basic maintenance to minimise downtime; Prepare and organise laboratory spaces and AV equipment for classes.
• Access Control: Support login and access issues for students and staff, ensuring smooth authentication.
• Records & Compliance: Maintain accurate records of IT assets, consumables, and service requests through the asset management and service desk systems; Follow security protocols and assist with software licence audits.

Qualification and Experience

• Experience: A minimum of two (2) years experience.
• Education: A Diploma in Computer Science/Information Technology or a closely related discipline, from a recognised/ accredited Institution.
• Skills: Proficiency in computer applications; Demonstrated experience in report writing and record keeping; Excellent written and verbal communication skills.

How to Apply

Qualified IT professionals for this essential Nairobi university job should submit their application through the official online portal: Zetech University on careers.zetech.ac.ke

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