Debt Collectors Jobs (5 Posts) at Yellow Pages Kenya – Apply Today

Yellow Pages Kenya is seeking to recruit five (5) proactive, professional Debt Collectors to join its Collections Department in Nairobi. This demanding debt collection job in Kenya requires proven experience in debt collection or credit control. The Collector will be responsible for contacting clients with overdue accounts, courteously negotiating flexible payment arrangements, and ensuring the timely recovery of outstanding balances while strictly adhering to Kenyan debt collection laws and regulations.

About Yellow Pages Kenya

Yellow Pages Kenya is a major publisher and digital agency operating across Africa. Effective debt collection and credit control are essential for maintaining the company’s healthy cash flow and financial stability across its multi-market operations. The Collections Department requires professionals who can balance results-driven performance with high professionalism and empathy.

Role Overview

The Debt Collector will actively manage a portfolio of overdue accounts, serving as the primary point of contact with debtors. Key responsibilities include reaching out via calls, emails, and written communication, negotiating manageable repayment plans, investigating and resolving disputes, meticulously maintaining accurate records of all collection interactions in the relevant software, and preparing regular reports to ensure the team meets set targets.

Key Responsibilities

• Client Contact & Repayment: Reach out to debtors professionally through calls, emails, and written communication to courteously request and secure repayment.
• Negotiation & Plans: Negotiate repayment terms and develop flexible, manageable payment plans that align with company policies and client capability.
• Compliance: Ensure all collection activities strictly adhere to Kenyan laws and regulations, including established fair debt collection practices.
• Account Management: Maintain accurate and updated records of all collection interactions, payments, commitments, and disputes in the relevant systems.
• Dispute Resolution: Proactively investigate and resolve discrepancies or disputes related to outstanding balances.
• Monitoring & Reporting: Track collection progress diligently, prepare regular reports, and collaborate with the Collections Manager to ensure set targets are consistently met.
• Collaboration: Work with the Finance and Legal teams when dealing with complex accounts or cases that may require legal action.

Qualifications & Skills

• Experience: Proven experience in debt collection or credit control.
• Education: Diploma or Degree in Business, Finance, Accounting, or a related field (preferred).
• Skills: Strong negotiation and conflict resolution skills; excellent communication and interpersonal abilities.
• Competencies: High level of integrity and professionalism; ability to work under pressure and meet strict deadlines; proficiency in MS Office and collections software.

How to Apply

Qualified collections professionals for this essential Nairobi debt job should submit their application through the official online portal: Apply Here

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