Travel and Ticketing Officer (Business Analyst 2) – Central Bank of Kenya (Nairobi)

Travel and Ticketing Officer (Business Analyst 2)

Role Overview

This role suits a travel professional who excels in coordination, accuracy, and service delivery. The Travel and Ticketing Officer ensures that all official travel arrangements—local and international—are handled seamlessly, cost-effectively, and in full compliance with organizational travel policies, while providing dependable advisory support to staff.

Key Responsibilities

Travel Planning & Booking

• Process and confirm air travel, accommodation, and ground transport bookings
• Issue tickets and travel documents strictly in line with approved itineraries
• Provide accurate travel advice on connections, visas, changes, cancellations, and rerouting

Cost Control & Compliance

• Secure best-value fares, accommodation rates, and corporate discounts
• Ensure strict adherence to organizational travel policies and budget limits
• Reconcile travel expenses and support audit requirements

Vendor & Information Management

• Act as the main liaison with travel agents, airlines, and hotel partners
• Monitor vendor performance and contractual compliance
• Maintain up-to-date knowledge of airline rules, tariffs, and industry changes

Records & Support

• Maintain complete records of travel requests, tickets, and expenses
• Address and resolve travel-related complaints professionally and promptly

Qualifications & Experience

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field
• IATA Certification or equivalent professional qualification
• Minimum of 3 years’ experience as a Travel Consultant or Ticketing Officer
• Proficiency in GDS systems (Amadeus, Sabre, Galileo) and MS Office

How to Apply

Apply online via:
👉  Central Bank of Kenya on careers.centralbank.go.ke