Senior Relationship Manager, Institutional Banking | National Bank of Kenya

Senior Relationship Manager, Institutional Banking

Role Overview

Institutional accounts demand precision: revenue targets, credit turnaround, portfolio risk, and stakeholder expectations all move at once. This role manages an institutional portfolio, grows assets and liabilities, and coordinates product partners to deliver solution-led banking while maintaining tight controls and governance.

Key Responsibilities

• Deliver institutional banking growth targets across revenue, fees and commissions, PBT, assets, liabilities, and customer numbers
• Engage existing and new-to-bank institutional customers to build a stronger portfolio
• Manage relationships with key institutional stakeholders and decision-makers
• Resolve enquiries and complaints within service standards and track closure
• Manage Portfolio at Risk (PAR) within agreed thresholds and maintain early warning oversight
• Maintain turnaround times on institutional credit applications and approvals
• Manage operational costs for the institutional segment within approved budgets
• Maintain a strong monitoring, controls, business continuity, governance, and risk management environment
• Partner with Corporate Banking Product House teams to co-create value propositions and solutions
• Deputise the Sector Head, Institutional Banking, and support sector delivery when required

Qualifications

• University degree in Business Administration, Economics, Finance, Banking, or equivalent
• Master’s degree in a relevant field is an advantage
• Relevant certification in business development or finance is an advantage
• 5–6 years’ banking experience with at least 4 years in institutional relationship management within corporate banking
• Proven record of attaining growth and profitability targets
• Strong understanding of banking market trends, challenges, and regulatory expectations
• Strong stakeholder management, negotiation, and influencing skills
• Strong analytical and problem-solving capability with sound commercial judgement

How to Apply