Senior Officer Fraud Investigations | Safaricom Kenya

Senior Officer, Fraud Investigations

Role Overview

This role sits at the frontline of protecting Safaricom’s customers, revenue, and brand integrity against increasingly sophisticated fraud threats across GSM, M-PESA, and enterprise platforms. You will combine advanced data analytics, forensic investigation, and intelligence-led approaches to proactively detect, investigate, and disrupt fraud schemes. The position demands strong analytical depth, legal awareness, and cross-functional collaboration, working closely with internal teams, external partners, and law enforcement agencies to ensure cases are evidence-led, legally sound, and outcome-driven. Success in this role directly strengthens internal controls, reduces financial losses, and improves fraud resilience across the business.

Key Responsibilities

• Conduct proactive fraud reviews in high-risk and critical business areas
• Lead and manage complex fraud investigations end-to-end
• Perform forensic acquisition, analysis, and reporting of electronic evidence
• Develop evidence flow using link analysis across people, events, locations, and devices
• Prepare investigation reports, insights, and recommendations for control improvement
• Represent Safaricom in court on fraud-related matters when required
• Engage and guide law enforcement agencies to support prosecution
• Build and maintain intelligence networks across the business
• Mine and analyse data using SQL, Python, and other scripting tools
• Identify emerging fraud trends and perform second-level analytical reviews
• Design monitoring dashboards, KPI reports, and audience-specific insights
• Support automation initiatives to reduce manual data handling in fraud detection
• Uphold chain-of-custody principles and strict evidence integrity standards

Qualifications

• Bachelor’s degree in Business, Computing, or related field
• Minimum 2 years’ hands-on fraud investigations experience in a financial environment
• Certified Fraud Examiner (CFE) or similar certification
• Digital forensics or incident response certification is an advantage
• Strong data mining, analytics, and investigative skills
• Good understanding of GSM and M-PESA fraud risk landscapes
• Strong written and verbal communication skills
• Independent, analytical, and ethically grounded professional

How to Apply

Apply via Safaricom Kenya on egjd.fa.us6.oraclecloud.com