Senior Manager – CVM Operations Lead at Safaricom Kenya

October 7, 2025

Job Description

Senior Manager CVM Operations Safaricom KenyaSenior Manager – CVM Operations Lead

Responsibilities

  • Define strategy and marketing technology roadmap within the Consumer Business team
  • Accountable for timely and cost-effective core platforms and customer value management platform delivery and enhancements.
  • Defining and managing the product backlog, product delivery sprints, managing squad resources and sprint backlog and tasks.
  • Prioritization and leadership of squad to deliver backlog scope. Ensuring that squad delivery is aligned with business priorities and business expected outcomes.
  • Leadership and adherence to squad ceremonies and agile methodologies of delivery.
  • Prepare product reports and lead in sprint retrospectives and sprint reviews of all products and services to assess actual market take-up against anticipated take-up as presented in the Business Case
  • Good stakeholder management with all internal functions and establish good working relationships that facilitate delivery of departmental objectives within SLA.
  • CVM Campaign management and adherence to the contact policy, weekly development of campaign schedule, seamless campaign execution and tracking
  • CVM Supplier management, supplier performance assessment, revenue share management with partner and timely vendor payment
  • Campaign execution, reporting and tracking. Evaluation of campaign setup & outcomes, feedback and liaising with all internal CVM representatives across all units.

Qualifications

  • Degree in a Computer / IT / Engineering / Business IT related field or project management discipline.
  • 10 years hands on experience in product management / Technical delivery / Marketing- tech management in a highly competitive commercial environment, with at least 4 years senior management experience.
  • Strong customer focus with proven experience in launching products and delivering against product revenue targets.
  • Experience in managing and developing teams.
  • Strong awareness of market trends, competitive impacts and market opportunities.
  • Achievement oriented
  • Innovative and creative.

🧭 Method of Application

Interested and qualified? Apply here.