Radio Controllers at Securex (Nairobi)

Radio Controllers

Job Overview

Securex Agencies (K) Limited is seeking Radio Controllers to serve as the 24/7 focal point for security coordination and communication. The role supports security operations through effective monitoring, incident management, and continuous communication with internal and external stakeholders.

Key Responsibilities

• Act as the 24/7 focal point for all security coordination and communications.
• Serve as the single point of contact for triaging emergencies and incidents.
• Maintain an electronic log of all incidents and actions taken.
• Operate as a command and control node during routine and emergency situations.
• Maintain continuous communication with security personnel, supervisors, and security focal points.
• Operate emergency communication equipment including radios, satellite phones, landlines, and tracking systems.
• Monitor and track vehicles using the Track 24 platform and conduct routine radio and phone checks.
• Monitor CCTV systems and initiate shelter-in-place or lockdown protocols when required.
• Conduct daily checks on security monitoring, tracking, and operating systems and report faults.
• Maintain updated contact lists for staff, consultants, and visiting missions.
• Handle customer inquiries, complaints, and service feedback professionally.
• Conduct routine equipment inspections and operational tests.
• Prepare and submit monthly operational reports within set deadlines.

Requirements

• Bachelor’s degree in Information Technology, Security Management, or a business-related field.
• Diploma or Certificate in Customer Service.
• Minimum of 2 years’ experience in a busy call centre or commercial operations environment.
• Strong IT skills with proficiency in Microsoft Office, Excel, and PowerPoint.
• Ability to quickly learn and adapt to new software applications.

Method of Application

Apply via:  Securex on airtable.com