Operations Support Officer | Demulla Jobs Nairobi

Operations Support Officer

Role Overview

This role supports operational efficiency by tracking performance metrics, monitoring commitments, and ensuring timely execution of tasks across teams. The position focuses on reporting accuracy, follow-through, and risk visibility.

Key Responsibilities

• Analyze daily, weekly, and monthly operations reports
• Track KPIs and SLAs, identify gaps, and flag operational risks
• Follow up on action items, emails, and operational commitments
• Support timely execution of tasks and closure across teams
• Maintain accurate reporting and operational documentation

Qualifications

• Strong data analysis and reporting skills
• High attention to detail with consistent follow-through
• Excellent communication and coordination skills
• Solid understanding of operations metrics and internal controls

How to Apply

Send your application to recruitment@demulla.co.ke.