Operations Customer Expert (German Speaking) | Teleperformance Jobs Kenya

Operations Customer Expert (German Speaking)

Role Overview

This role supports global customers through multilingual customer service, combining professionalism, efficiency, and empathy to maintain strong customer relationships.

Key Responsibilities

• Handle customer inquiries across phone, email, and chat platforms
• Resolve issues and complaints with professionalism and speed
• Maintain accurate customer records and service reports
• Communicate product and service information clearly
• Collaborate with colleagues to ensure effective issue resolution
• Contribute feedback to improve service quality and processes
• Deliver consistent customer satisfaction across all interactions

Qualifications

• Minimum 1 year experience in customer service
• Degree or Diploma in a related field
• German language proficiency (B2 level and above)
• Strong communication and interpersonal skills
• Computer literacy with fast and accurate typing
• Sales-oriented and proactive work approach
• Willingness to work flexible shifts, including nights

How to Apply

Apply via the Apply Now Button at the Top right.