Operations Customer Expert (French Speaking) | Teleperformance Jobs Kenya

Operations Customer Expert (French Speaking)

Role Overview

This role delivers high-quality customer support to international clients through multilingual engagement, ensuring timely resolution of inquiries and a consistently positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat channels
• Resolve customer complaints professionally and efficiently
• Maintain accurate records of customer interactions and transactions
• Provide detailed product and service information to customers
• Coordinate with internal teams to resolve complex issues
• Deliver feedback to improve customer service processes
• Maintain high customer satisfaction and service quality standards
• Support data entry, research, and reporting as required

Qualifications

• Minimum 1 year experience in customer service
• Degree or Diploma in a related field
• French language proficiency (B2 level and above)
• Strong written and verbal communication skills
• Good computer skills (Word, Excel, fast typing)
• Sales-oriented and customer-focused mindset
• Flexibility to work day and night shifts

How to Apply

Apply via The Apply Now Button at the Top Right