Junior Clerk CSE Job – Bliss Healthcare Hiring in Kenya

Bliss Healthcare is seeking a Junior Clerk – CSE (Customer Service Executive) to provide essential patient interaction and support services in Nairobi. This critical healthcare customer service job in Kenya focuses on handling patient queries, managing appointments, and ensuring seamless patient flow across various departments. The Clerk will act as a pivotal point of contact, ensuring patient satisfaction through professional service coordination and timely resolution of issues.

About Bliss Healthcare

Bliss Healthcare is a leading provider of comprehensive healthcare services in Kenya, operating a network of clinics and hospitals. The Customer Service team is essential for managing patient experience, ensuring efficiency in scheduling, and coordinating services with clinical and administrative departments.

Role Overview

The Junior Clerk – CSE will manage both inbound and outbound communication (calls, emails, walk-ins) with patients, focusing on efficient appointment management. Key responsibilities include coordinating with clinical departments (nursing, pharmacy, lab) for seamless patient flow, supporting complex administrative tasks like insurance processing and TPA coordination, and ensuring timely issue resolution to maintain high patient satisfaction levels.

Key Responsibilities

• Patient Interaction & Support: Handle inbound and outbound calls, emails, and walk-in queries from patients and families professionally.
• Appointment Management: Schedule, reschedule, and accurately confirm patient appointments, tests, and procedures.
• Information & Registration: Provide clear information on hospital/clinic services and doctors’ availability; assist patients in completing registration, admission, discharge, and documentation.
• Service Coordination: Coordinate effectively with departments (nursing, pharmacy, radiology, laboratory, billing) to ensure seamless, efficient patient flow.
• Administrative Follow-up: Follow up on pending reports, prescriptions, authorizations, and medical records.
• Insurance Support: Support insurance processing, TPA (Third Party Administrator) coordination, and pre-authorization requests where applicable.
• Issue Resolution: Address patient complaints and service-related concerns promptly and professionally; escalate critical or unresolved issues to the supervisor.

Qualifications & Experience

• The provided job description does not specify minimum qualifications or experience, focusing only on responsibilities.
• Typical Requirements (Assumed): Diploma or Certificate in Customer Service, Health Records, or a related field; 1-2 years of experience in customer service, preferably in a healthcare or hospital setting.

How to Apply

Qualified customer service professionals for this essential Nairobi healthcare job should submit their application through the official online portal: Bliss Healthcare on africarehrms.darwinbox.in

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