Head of Housekeeping – Hotel (Amboseli & Maasai Mara) | Emerge Egress

Head of Housekeeping – Hotel (Amboseli & Maasai Mara)

Role Overview

This is the role that protects first impressions. You will lead housekeeping to keep rooms and public areas consistently clean, well-presented, and ready for guests, while managing supplies, schedules, inspections, and coordination with maintenance and front office.

Key Responsibilities

• Supervise daily housekeeping operations for rooms and public areas against required standards
• Support hiring, training, and coaching of room attendants and laundry staff
• Prepare duty rosters and assign daily tasks for the team
• Inspect rooms and public areas, reporting maintenance issues and following up for closure
• Monitor linen, amenities, and cleaning supplies and place orders when needed
• Handle housekeeping-related guest requests and complaints promptly and professionally
• Coordinate with front office and maintenance to support smooth room turnaround
• Enforce hygiene, safety, and health procedures across the department
• Ensure housekeeping equipment is maintained and used correctly
• Participate in audits, inspections, and quality assurance checks for compliance
• Maintain records such as room status updates and lost-and-found logs
• Perform other reasonable duties assigned by management

Qualifications

• Diploma or degree in Hospitality, Business Management, or related field
• At least 2 years’ housekeeping experience in hospitality
• Relevant professional certification is an advantage
• Strong leadership, attention to detail, and organisational skills
• Clear communication and consistent problem-solving approach
• Strong time management and high integrity

How to Apply