Customer Support Executive | Sistema Biobolsa Jobs Nairobi

Customer Support Executive

Role Overview

This role supports a safety-focused customer outreach campaign, ensuring accurate verification, follow-up, and issue resolution related to biofertilizer tank safety while maintaining strict data quality and service standards.

Key Responsibilities

• Conduct assigned outbound and follow-up safety verification calls
• Achieve call completion, resolution, and CRM accuracy targets
• Capture and track customer data with 100% accuracy
• Log, troubleshoot, and escalate customer issues through defined channels
• Maintain ticket logs and ensure timely second-level escalation
• Meet operational efficiency and quality metrics
• Attend and complete all mandatory training and assessments

Qualifications

• Diploma in customer service, public relations, business, or related field
• At least 1 year experience in a customer service role
• Strong verbal and written communication skills
• High empathy, patience, and problem-solving ability
• Basic computer proficiency and CRM familiarity
• Strong conflict resolution and de-escalation skills

Additional Details

• Full-time, Nairobi-based (hybrid model)
• Fixed-term contract (3 months)
• Immediate start preferred

How to Apply

Apply via  Sistema Biobolsa on sistemaaccount.bamboohr.com