Customer Service Executive / Front Office Receptionist — Equity Afia (Nairobi)

Customer Service Executive / Front Office Receptionist

Role Overview

The Customer Service Executive / Front Office Receptionist serves as the first point of contact for patients and visitors, ensuring efficient front office operations, accurate records management, and a positive patient experience.

Key Responsibilities

• Receive and assist patients and visitors professionally
• Manage front office records and patient information
• Support appointment scheduling and patient flow
• Utilize Health Management Information Systems for data entry and reporting
• Maintain effective communication with clinical and administrative teams

Qualifications

• Diploma in Front Office Administration, Business Administration, Health Records, or equivalent
• Minimum of two (2) years’ experience in a service-oriented industry
• Proficiency in computer applications, especially Health Management Information Systems
• Good communication and interpersonal skills

How to Apply

Apply via  Equity Afia on equityafya.co.ke