Customer Service Champion at Choux Bakery
Job Description
Customer Service Champion
About Choux Bakery
Choux Bakery is a team of passionate bakers in Nairobi dedicated to delivering sweet excellence through every pastry and dessert. We believe great service is the secret ingredient that makes every customer experience memorable.
Role Overview
As a Customer Service Champion, you will be the friendly face and voice of Choux Bakery, ensuring every customer receives outstanding service both in-person and online. You’ll handle inquiries, resolve issues quickly, and contribute to maintaining Choux Bakery’s warm and professional image.
Key Responsibilities
Deliver exceptional customer service across all communication channels.
Manage orders, handle complaints, and provide prompt resolutions.
Maintain accurate customer records and ensure timely follow-ups.
Support the sales team by promoting bakery products and upselling where possible.
Collaborate with the baking team to ensure smooth order fulfillment.
Apply customer service principles to enhance customer satisfaction.
Work efficiently under pressure during high-demand periods.
Ensure attention to detail in every interaction and task.
Requirements
Minimum 2 years of customer service experience (preferably in hospitality or retail).
Sales experience is an added advantage.
Excellent communication and interpersonal skills.
Strong attention to detail and the ability to multitask under pressure.
A passion for creating positive customer experiences.
How to Apply
Send your CV and portfolio to: 📧 work@chouxbakery.ke
Include the job title “Customer Service Champion” in the email subject.
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