Customer Service Assistant at Avenue Healthcare

Customer Service Assistant

Role Overview

The Customer Service Assistant will enhance patient experience by providing front-line support, managing queues, guiding patients, and ensuring compliance with Avenue Healthcare service and governance standards.

Key Responsibilities

• Welcome and guide patients and visitors within the hospital premises
• Manage service ticketing and monitor queues to reduce wait times
• Support patient feedback collection and service improvement initiatives
• Respond to patient inquiries and provide accurate service information
• Coordinate with booking teams on specialist clinic schedules and appointments
• Conduct inpatient rounds to collect feedback and escalate issues
• Distribute informational materials and maintain transparency on services
• Ensure compliance with privacy, confidentiality, and governance policies

Qualifications & Experience

• Diploma in Front Office, Business Administration, Health Records, or equivalent
• Minimum 2 years’ experience in a similar role (hospital experience preferred)
• Strong interpersonal, communication, and customer service skills

How to Apply

Apply via: Avenue Healthcare on careers.avenuehealthcare.com