Customer Relations Assistant – Stima Sacco (Nairobi)

Customer Relations Assistant

Job Overview

The Customer Relations Assistant will serve as the first point of contact for Stima Sacco members, handling face-to-face and remote interactions while delivering excellent customer service. The role focuses on member satisfaction, accurate records management, and frontline operational support.

Key Responsibilities

• Respond to member inquiries and complaints via phone, email, and in person.
• Maintain and update the member complaints register with resolutions provided.
• Support new product launches and member education initiatives.
• Update and verify member information in line with internal policies.
• Perform teller duties where required.
• Process ATM cards, standing orders, fund transfers, and member data changes.
• Escalate priority issues to Branch Operations Officer or Branch Manager.

Qualifications & Experience

• Diploma or Higher Diploma in Business Administration, Marketing, Sales, or Public Relations.
• Minimum of 3 years’ relevant experience.
• Proficiency in MS Office.
• Strong communication, report writing, and basic numerical skills.

How to Apply

Apply via:  Stima Sacco on docs.google.com