Customer Liaison – Value8 Group Kenya

Value8 Group is seeking a proactive and customer-focused Customer Liaison to serve as the key connection between users, partners, and internal teams — ensuring smooth communication, issue resolution, and exceptional client experiences.

About Value8 Group

Value8 Group is a dynamic organization known for delivering innovative corporate and financial solutions across Kenya and the wider East African market. The company is committed to high performance, professionalism, and excellent client service.

Role Overview

The Customer Liaison will be responsible for managing client interactions, providing support, and maintaining long-term customer relationships while ensuring seamless coordination with internal departments.

Key Responsibilities

• Serve as the first point of contact for clients and partners within assigned products.
• Handle inquiries, feedback, and issues promptly with professionalism.
• Support clients through onboarding, training, and system navigation.
• Maintain an updated customer database and ensure accurate communication records.
• Gather product feedback and escalate technical issues to relevant departments.
• Prepare and submit weekly and monthly support reports.
• Collaborate with internal teams to resolve customer issues efficiently.
• Promote a customer-first culture across departments.

Skills & Competencies

• Excellent communication, presentation, and negotiation skills.
• Strong IT literacy and reporting skills.
• Data analysis and problem-solving ability.
• Team-oriented, organized, and results-driven mindset.

Qualifications

• Diploma or degree in Business, IT, or Communications (preferred).
• 2+ years of experience in customer support or client engagement roles.
• Experience working in a tech or corporate services environment is an advantage.

How to Apply

Apply via Value8 Group Careers