Customer Experience Internship at CarePay Ltd

CarePay Ltd is offering a dynamic Customer Experience Internship opportunity in Nairobi for individuals eager to launch a career in customer service and operations, preferably within the healthcare insurance sector. The intern will play a key role in providing professional, prompt, and courteous service to CarePay customers, actively building loyalty, and resolving inquiries effectively while strictly adhering to all service standards established by the company.

About CarePay Ltd

CarePay Ltd is a leading company at the intersection of technology and healthcare financing, providing innovative mobile health payment platforms. Focused on improving access to and quality of healthcare services, CarePay leverages digital solutions to connect customers, healthcare providers, and payers across Kenya and the region.

Role Overview

The Customer Experience Intern will be a frontline representative, providing essential operational support and acting as a problem-solver for the customer base. This hands-on role emphasizes effective conflict resolution, building strong customer relationships, and using technical skills to manage inquiries via telephone systems, ensuring all interactions are efficient, accurate, and professional.

Key Responsibilities

• Customer Service: Provide professional and highly efficient service to CarePay customers, ensuring prompt, courteous, and accurate responses to all inquiries.
• Customer Loyalty: Actively help maintain the existing customer base by building strong customer loyalty through effective problem-solving and proactive customer care.
• Problem Resolution: Utilize excellent conflict resolution skills to address and resolve customer issues effectively and efficiently, escalating complex matters when necessary.
• Adherence to Standards: Strictly adhere to all established service standards and operational guidelines laid down by CarePay.
• Technical Support: Assist customers with using the CarePay platform and provide necessary technical support related to inquiry management and service booking systems.
• Call Management: Demonstrate excellent telephone skills, ensuring clarity and professionalism in all spoken communications.
• Documentation: Maintain accurate records of customer interactions and resolutions, supporting operational efficiency.

Qualifications & Experience

• Education: A Higher Diploma in a related field is the minimum educational requirement.
• Experience: At least 1 year of experience in Operations or a dedicated Customer Service role.
• Sector Preference: Experience working within a customer relations environment, particularly in a call center setting or healthcare insurance, is preferred.
• Key Skills: Strong customer relationship experience, excellent communication skills (both spoken and written), excellent conflict resolution skills, and mental alertness.
• Technical: Proficiency with telephone and order booking systems, with typing skills of at least 30 words per minute being preferred.

How to Apply

Aspiring professionals for this Customer Service Internship in Nairobi should submit their application through the official online portal: Apply Now

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