Customer Experience Executive – Prudential Life Assurance Kenya

Prudential Life Assurance Kenya is seeking a Customer Experience Executive – Premium Administration to manage customer payment journeys, ensure data accuracy, and strengthen client engagement.

About Prudential Life Assurance Kenya

Prudential Life Assurance Kenya is part of the global Prudential Group, offering innovative insurance and financial solutions designed to help individuals and businesses secure their financial future. The company is known for service excellence and customer trust.

Role Overview

The Customer Experience Executive will manage relationships with employers and banks, oversee premium collection processes, and enhance customer experience through efficient communication and process optimization.

Key Responsibilities

• Coordinate with employers and banks for accurate premium setups and collections.
• Maintain analytics to improve premium success rates and minimize defaults.
• Monitor compliance with AML and regulatory reporting standards.
• Ensure prompt allocation and reconciliation of premium payments.
• Collaborate with financial advisors to optimize customer onboarding.
• Prepare reports, maintain databases, and ensure data accuracy.
• Support automation and process improvement initiatives.

Qualifications & Experience

• Bachelor’s degree in Business, Finance, or Accounting.
• 2–3 years’ experience in financial services or insurance.
• Strong knowledge of premium collection processes and data reconciliation.
• Excellent analytical, communication, and customer service skills.
• Professional qualifications in insurance or accounting are an advantage.

How to Apply

Apply via Prudential Kenya Careers