Credit Associate – Temp 6 Months — MoPhones (Nairobi)

Credit Associate

Job Description

The Credit Associate (6-month contract) is responsible for supporting lending operations during a period of high growth. This role focuses on assessing customer creditworthiness, verifying financial and KYC information, and managing repayment follow-ups for financed devices. Reporting to the Director of Credit and Customer Experience, the Associate will work to maintain a healthy portfolio by balancing rapid onboarding call times with meticulous risk assessment and proactive customer engagement.

Key Responsibilities

• Review incoming credit and loan applications against defined eligibility and risk criteria
• Collect, verify, and record customer financial and KYC information accurately in internal systems
• Support account setup and activation for approved customers, ensuring complete documentation
• Perform structured repayment follow-ups and execute courtesy calls to maintain portfolio health
• Proactively monitor customer portfolios to identify early signs of risk and negotiate repayment plans
• Provide feedback on process gaps and suggest improvements to credit policies and workflows
• Support ad hoc credit projects related to marketing campaigns or portfolio clean-up initiatives

Qualifications & Experience

• Diploma or degree in Finance, Banking, Economics, Business, or a related field
• Strong analytical skills with the ability to interpret financial and repayment data
• Professionalism and good communication skills for managing customer repayment obligations
• Ability to thrive in a target-driven, fast-paced environment with high ownership
• Immediate availability to commit to a full-time 6-month temporary contract in Nairobi

Method of Application

Apply via: MoPhones on mophones.talentlyft.com