Collection Executive — Q-Sourcing Servtec Group (Nairobi)

Collection Executive

Overview

Q-Sourcing Servtec is seeking a high-caliber Collection Executive to manage debt recovery and reduce delinquency for assigned accounts. This role requires a professional who can balance firm debt collection strategies with exceptional customer service to resolve discrepancies and short payments. You will be responsible for the entire recovery lifecycle, from identifying outstanding debts to conducting field visits and recommending accounts for advanced recovery actions.

Responsibilities

• Conduct consistent follow-ups with overdue customers via phone, formal notices, and field visits.
• Categorize and organize debtor lists based on the severity of delinquency and report difficult accounts.
• Identify outstanding debts daily and record new commitments for repayment.
• Resolve client discrepancies, short payments, and billing disputes to facilitate collection.
• Monitor assigned accounts, performing reconciliations and necessary account adjustments.
• Maintain accurate records to support the overall goals of the Accounts Receivable department.

Qualifications & Experience

• Education: Graduate in Commerce, Finance, or a related field.
• Experience: 8–10 years of professional experience in debt collection and credit management.
• Competency: Deep understanding of retail finance and credit exposure.
• Skills: Strong relationship-building, presentation, and interpersonal communication skills.

Method of Application

Apply via: Q-Sourcing Servtec Group on qsourcing.com