Chat Team Casual | Kilimall Customer Support Jobs Nairobi

Chat Team Casual

Role Overview

The Chat Team Casual supports Kilimall’s online customer engagement by responding to customer inquiries through digital channels. The role focuses on timely issue resolution, clear communication, and maintaining service quality across high-volume interactions. It is suitable for individuals with strong written communication skills and an interest in e-commerce customer support.

Key Responsibilities

• Respond to customer inquiries via chat platforms
• Resolve basic customer issues and escalate when required
• Maintain accurate communication records
• Support overall customer satisfaction goals

Requirements

• Business-related qualification
• Strong communication and problem-solving skills
• Customer-focused approach

How to Apply

Send your application to recruitment@kilimall.com.